Frequently Asked Questions

What types of wheels do you offer?

We offer a wide range of wheels for all types of vehicles, including OEM, aftermarket, and custom wheels. Whether you’re looking for alloy, steel, or performance wheels, we have options to fit every car model and preference.

Can I find wheels for my specific car model?

Absolutely! Our inventory includes wheels for a vast array of car models. If you can’t find your model listed on our website, please contact us directly. We can source wheels for nearly any vehicle through our extensive network of suppliers.

How do I choose the right wheels for my car?

Choosing the right wheels depends on several factors, including your car’s make and model, your driving habits, and your aesthetic preferences. Our detailed guide on selecting wheels and tires can help, or you can contact our expert team for personalized advice.

Can you help me find a specific wheel or tire that's not listed on your website?

Completely! Our team is committed to helping you find the perfect wheels or tires for your vehicle, even if they’re not currently listed on our website. With our extensive network of suppliers, we can source virtually any product you need. Simply contact us with your request.

Can I buy just one wheel?

Yes! If you’re looking to purchase a single wheel, please reach out to us with the product information and your vehicle details.

How do I determine the right size wheels for my vehicle?

The correct wheel size for your vehicle depends on several factors, including the make, model, and year of your vehicle, as well as your driving preferences. It’s essential to consider the wheel diameter, width, and offset to ensure a proper fit. If you are not sure, you can consult with our experts for personalized advice.

What is wheel offset, and why is it important?

Wheel offset is the distance from the centerline of the wheel to its mounting surface. It’s crucial because it affects the wheel’s position in relation to the vehicle’s body and suspension components. The right offset ensures that the wheels have adequate clearance and don’t rub against the fenders or suspension parts, optimizing performance and preventing damage.

What do bolt pattern and PCD mean?

The bolt pattern, or Pitch Circle Diameter (PCD), refers to the number of bolts on the wheel and the diameter of the circle that these bolts form. For example, a 5×112 bolt pattern means the wheel has five bolt holes arranged in a circle with a diameter of 112mm. It’s crucial to match the bolt pattern and PCD of the wheels to your vehicle for a proper fit.

Can changing my wheels affect my vehicle's performance?

Yes, changing your wheels can impact your vehicle’s performance in several ways. For example, lighter wheels can improve acceleration and handling by reducing unsprung mass, while wider wheels can enhance grip and stability. However, it’s important to choose wheels that are compatible with your vehicle to maintain its safety and performance characteristics.

Can I use different wheel sizes on the front and back of my vehicle?

Using different wheel sizes on the front and back of a vehicle, known as staggered fitment, can enhance the vehicle’s appearance and improve handling in rear-wheel-drive cars by increasing the rear tires’ contact patch. However, it’s essential to consult with experts to ensure this setup is appropriate for your vehicle and won’t affect its drivability or safety systems.

Can I choose between budget and premium brand tyres in my package?

Yes! We offer a wide range of tyre brands, from budget-friendly options to premium brands, ensuring we can cater to your specific needs and preferences. Let us know what you’re looking for, and we can recommend the best options for your vehicle and budget.

How do I know which tyre package is right for my vehicle?

Our experts are here to help you select the perfect tyre package for your vehicle, taking into account your car’s specifications, your driving habits, and your budget. Contact us with your vehicle details, and we’ll guide you through the selection process.

Can tyre packages be customized?

Yes, we offer customizable tyre packages to meet your specific requirements. Whether you’re looking for a particular brand, tyre size, or performance characteristic, we can put together a package that suits your needs. Reach out to us to discuss your customization options.

How do tyre packages benefit my vehicle?

Opting for a tyre package ensures that your wheels and tyres are perfectly matched for your vehicle, improving handling, fuel efficiency, and overall driving experience. Additionally, packages often come at a better price point than purchasing wheels and tyres separately.

Are there any special offers on tyre packages?

We periodically offer special promotions on tyre packages. To stay updated on current deals, please check our website or sign up for our newsletter.

How long does delivery take for orders?

We offer free next-day delivery on all our products. For orders requiring specific customizations or drilling, delivery times may extend slightly, but we will always keep you informed at the point of ordering.

What happens if I miss my delivery?

If you’re not at home for the delivery, the courier will leave a card with details of the attempt and information on how to rearrange delivery or collect your package from the local depot. This ensures you can receive your order at the next available opportunity.

What should I do if my goods arrive damaged?

In the rare event that your items arrive damaged, please contact us immediately. Despite our rigorous inspection process before dispatch, accidents can occur. Your satisfaction is our top priority, and we’ll act swiftly to address and resolve any issues.

How can I track my order?

After placing your order, you’ll receive a confirmation email, followed by updates when your order is processed and dispatched. Once your order is on its way, you’ll get a delivery notification along with a tracking number via email or text message from our courier, allowing you to follow your delivery’s progress.

Do you offer international shipping?

Yes, we’re excited to offer international shipping to all countries around the world. We work with several reputable couriers to keep delivery prices competitive for our international customers, ensuring your products arrive quickly and reliably, no matter where you are.

Are there any shipping charges for international deliveries?

While we strive to keep delivery prices as low as possible, international shipping costs can vary based on the destination and package size. Please contact us for specific details regarding shipping charges to your location.

How are items packaged for delivery?

We take great care in packaging our products to ensure they arrive in perfect condition. Our packaging methods are tailored to each item’s needs, providing robust protection throughout transit.

What is your returns policy?

We offer a 14-Day Money Back Guarantee, allowing you to return your purchase within 14 working days for a full refund of the purchase price, minus the original postage and packaging charges, if you change your mind. The items must be unused, in the same condition you received them, and in their original packaging. Please note, some items, like customized wheels, may not be eligible for a return.

How do I initiate a return?

To start a return process, please contact our Customer Services at 01772 795 389. Our team will guide you through the steps to return your item(s) and ensure you meet the eligibility criteria for a return.

What are my consumer rights regarding returns?

Under the Consumer Contracts Regulations, you have the right to change your mind and return a purchase within 14 working days from the day after the date of delivery for a full refund of the original purchase price, minus the original postage and packaging charges. You will be responsible for the return shipping costs unless the item is faulty or not as described.

What happens if my refund is delayed?

If you haven’t received your refund yet, first check your bank account or card statement again. If the refund is not visible, please contact your bank, as processing times can vary and some banks or card companies take several days to credit your account. If there are still issues, don’t hesitate to get in touch with us for further assistance.

How are refunds processed if I used a discount voucher?

If your purchase was made using a discount voucher, we will refund you the amount you paid, not the original price of the item. This ensures that you are reimbursed for what you actually spent.

Are sale items eligible for a refund?

Items purchased on sale may not be eligible for a refund if you change your mind. We recommend contacting us before making a purchase if you have any doubts about the item’s refund eligibility.

What should I do if my item is faulty or not as described?

If you encounter an issue with an item being faulty or not as described, please reach out to us before initiating a return. We aim to resolve any problems to your satisfaction and will guide you through the options available, which may include a repair, replacement, or refund.

How often should I clean my alloy wheels?

We recommend cleaning your alloy wheels at least every two weeks to prevent buildup of brake dust and road grime, which can damage the wheel surface if left unchecked. More frequent cleaning may be necessary in harsh weather conditions or if you frequently drive on salted roads.

What cleaning products should I use on my alloy wheels?

Use a pH-neutral wheel cleaner specifically designed for alloy wheels. Avoid using harsh chemicals, acidic cleaners, or abrasive brushes, as these can damage the wheel’s finish. Always read the product’s label and test it on a small area first.

Can I use a pressure washer to clean my wheels?

Yes, a pressure washer can be used to remove dirt and grime from your wheels, but it should be done carefully. Keep the nozzle at least a foot away from the wheel surface to prevent damage, and avoid using extremely high pressure settings.

How can I protect my alloy wheels from the elements?

Applying a quality wheel sealant or wax can provide a protective layer against road salt, brake dust, and UV rays. These products help make future cleaning easier and extend the life of your wheels. Reapply the sealant or wax as recommended by the manufacturer.

What is the best way to store wheels and tyres when not in use?

If you need to store your wheels and tyres, clean them thoroughly and place them in a cool, dry place away from direct sunlight and extreme temperatures. It’s best to store tyres vertically on a rack or, if that’s not possible, stack them horizontally on a flat surface, but don’t stack them too high to avoid deformation.

How do I check for wear and damage on my tyres?

Regularly inspect your tyres for signs of wear, such as uneven tread wear, cracks, bulges, or punctures. Also, check the tread depth to ensure it’s above the legal minimum of 1.6mm across the central three-quarters of the tyre and around its entire circumference. Use a tread depth gauge for accurate measurements.

How can I prevent my alloy wheels from corroding?

Corrosion can be prevented by regular cleaning and by avoiding the use of corrosive cleaning agents. In winter, rinse your wheels more frequently to remove road salt, which can accelerate corrosion. If you notice any signs of corrosion, consider getting your wheels professionally refurbished to prevent further damage.

What payment options do you accept?

We accept all major debit and credit cards, ensuring a smooth and secure payment process for your convenience. Whether you’re shopping online or in our showroom, we’ve got you covered.

Do you offer financing options for purchases?

Yes, we offer a 0% finance plan to help make your purchase more manageable. This plan allows you to spread the cost of your purchase over a set period without incurring any interest charges, making it easier to afford the wheels and tyres you want without the upfront cost. Click here to read more.

How do I apply for the 0% finance plan?

Applying for our 0% finance plan is simple.

• Choose “Payment Assist” as your payment method during checkout.
• Fill out the short and straightforward online form with your information.
• It only takes a few minutes to complete, and we’ll handle the rest.
• We’ll securely submit your application to Payment Assist for their review. You can be confident that your information is protected throughout the process.

Are there any requirements to qualify for the 0% finance plan?

To qualify for our 0% finance plan, you’ll need to meet certain criteria, which typically includes being over 18 years of age, a resident of the country where the purchase is made, and passing a credit check. Additional terms and conditions may apply, so please check our finance plan details or contact us for more information.

What happens if my finance application is declined?

If your finance application is declined, you can still purchase your items by paying directly with a debit or credit card. Our team can also explore other financing options with you or discuss alternative payment arrangements.

Is my payment information secure?

Absolutely. We use industry-standard encryption and security measures to protect your payment information and ensure your transactions are secure. Your privacy and security are our top priorities.